Shipping policy

At Revitalia, we are committed to providing a safe and efficient shipping service so that you receive your order in the best possible condition.

1. Order Processing

Once payment has been confirmed, orders are processed within 1 to 3 business days before being shipped.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Times

We work with an international network of suppliers and fulfillment centers to offer our products.

Estimated delivery times are:

• Europe: between 7 and 20 business days.

• Other countries: between 10 and 25 business days.

These delivery times are estimates and may vary due to factors such as demand, customs procedures, or shipping delays.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during the checkout process before payment is completed.

If free shipping promotions are available, they will be clearly indicated on our store.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number (when available).

Tracking information may take 24 to 72 hours to become active.

5. Partial Shipments

If your purchase includes multiple products, they may be shipped separately from different fulfillment centers. In this case, you may receive your packages on different dates.

6. Delivery Delays

Although we do our best to meet the estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Customs procedures.

• High demand from shipping carriers.

• Weather conditions.

• National or international public holidays.

• Logistics disruptions.

We appreciate your understanding in these situations.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

8. Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

Any such charges are the responsibility of the customer in accordance with the laws and regulations of the destination country.

9. Lost or Damaged Orders

If your order has not arrived within the estimated delivery time or arrives damaged, please contact us with your order number. We will investigate the issue with our logistics partner and work to provide a suitable solution as quickly as possible.

10. Customer Support

If you have any questions regarding your shipment, you can contact us at:

Email: info@revitaliashop.com

We are committed to responding as quickly as possible and assisting you with any shipping-related issues.